19 Mar How to complain.If you might be unhappy by having a monetary item or solution, it is possible to whine.
We usually do not investigate individual complaints, however the economic companies we regulate should have a procedure in position for resolving disputes with regards to clients.
These firms must respond to you also within set due dates.
If you should be unhappy by having a product that is financial service, follow these 4 actions to building a grievance.
If you are working with a company in the EEA, discover more about how exactly to whine.
Step one: Contact the firm straight
It is best to first ask the firm to put things right if you have a complaint about a firm.
Contact them as quickly as possible in writing, so that you have actually accurate documentation of that which you and so they say.
Whining up to a monetary solutions firm
As a whole, monetary solutions firms we control must react to your issue on paper within 2 months.
You must be told by them if the issue is successful or why they want additional time to analyze the problem
Whining up to payment service provider or e-money issuer
Payment Service services and e-money issuers must generally answer particular forms of issue within 15 company times.
The firm must send a response explaining the reasons for the delay if a final response cannot be provided within 15 business days for reasons beyond the control of the firm.